Tickets & Gifts
Policies concerning refunds, cancellations, etc.
Handling Fee: All ticket orders made via the Internet will incur a 12% non-refundable handling fee. Phone orders will incur a non-refundable 25 cent per ticket handling fee.
Obtaining your tickets: Train tickets are held at the depot ticket office, and are to be picked-up at the ticket window upon your arrival. Please present your confirmation when picking-up tickets. Requests for cancellations and/or changes to these orders must be received in our office at least seven (7) days prior to the day of your train ride. Special event tickets (i.e., Santa Express™, Pumpkin Express, Day Out With Thomas™) are final sales - no refunds or exchanges. Cancellation policies are strictly enforced.
Open-air car reservations: Please keep in mind when making reservations for this car, that you will be exposed to the elements. If there is inclement weather on the day of your trip, no refunds or adjustments can be made. You may, however, ride in our coach-class accommodations.
Coach-class seating: Coach-class excursion trains and special event trains are "general admission" seating (first come, first served). Come early to ensure that your group can be seated together. Reserved seating is not available.
Assigned seating: On dinner, dessert, and picnic trains, seating is assigned. You may be seated with another couple. When ordering, indicate if you would like to be seated with a specific party.
Trains operate rain or shine. If we cancel a train, gift cards will be issued - no refunds. The decision to run is based upon conditions at the railroad. If the train runs, NO refunds or adjustments will be made. If the decision is made to cancel a train, that information will be posted on the home page of our website.
substitutions: The Iowa Railroad
Historical Society and Boone & Scenic Valley Railroad &
the right to substitute motive power and/or equipment.
Shipping: Orders are generally shipped within five business days. Merchandise is shipped via USPS Priority Mail. If we are unable to fulfill your order (out of stock, discontinued sale items, etc.), we will contact you via e-mail or daytime phone number provided. Damage must be reported within seven days of receipt.
Sale items: Sale items are a FINAL SALE - NO refunds or exchanges.
issued for products returned within 30 days of purchase. Must be
in original, new condition. Shipping is NOT refundable. Please
call 1-800-626-0319 to confirm that you are returning